GLOW HOMEOWNER SUPPORT
Your lights.
Our support.
Help for homeowners with an existing Glow system.
ANSWERS, WITHOUT THE GUESSWORK.
How can we help?
Tell the virtual assistant what is happening, which app you use, and what you have already checked. Never share passwords in chat.
Need help from the team or having trouble with chat? Call (801) 200-3336.
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Help with your existing lights.
One section is stuck on blue
A section stuck on blue can mean power is present but data is not reaching that section. A loose connection or failed light is possible; this is not a confirmed diagnosis. Is the entire run affected or just one section? Do not open equipment, climb, or attempt rewiring. Call (801) 200-3336 for help.
My lights say they are offline
First check whether the lighting smart plug is on and has power. The smart plug switches power to the lighting controller; they are separate devices. Which app reports offline? If the plug is powered and online, check whether your phone is on the same home Wi-Fi as the controller and whether your network changed. Stop if equipment cannot be checked safely and call Glow.
For homeowner service or help with your lights, call (801) 200-3336. Using this page does not create a service ticket.
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